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Enseignement ATHENS - TPT05 : Managing communication in an international context (Télécom ParisTech)

Domaine > Sciences économiques et sociales.

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The ability to successfully communicate in an international context requires both the knowledge of differing social norms as well as the ability to self-reflect in order to anticipate, mediate, and rectify cultural misunderstandings. Both theoretical and practical, this five-day course provides insight and strategies for overcoming various intercultural communication issues as well as incorporates key interpersonal skills such as relationship building and conflict management.

Objectifs pédagogiques

The course will begin with a brief background of popular and modern models of intercultural communication from Edward Hall’s classic Iceberg (1976) to Chia Suan Chong’s ADAPT Model (2018). Then, students will be given the opportunity to test out the models themselves all the while sharing and discussing intercultural experiences. Next, the students will reflect on their own communication styles as well as use strategies for conflict management during two, highly interactive debates and role-plays. And finally, on the last day, students will work in teams to design intercultural sketches that they can share with the entire group. By the end of the course, students will be able to observe, analyze, and grow in multiple international contexts.

30 heures en présentiel (20 blocs ou créneaux)

effectifs minimal / maximal:


Diplôme(s) concerné(s)

Pour les étudiants du diplôme Diplôme d'ingénieur

Participants must have an intermediate (B2) to good level of English to assure comprehension and effective participation.

Format des notes

Numérique sur 20

Littérale/grade réduit

Pour les étudiants du diplôme Echange non diplomant

L'UE est acquise si Note finale >= 10
  • Crédits ECTS acquis : 3 ECTS

La note obtenue rentre dans le calcul de votre GPA.

Pour les étudiants du diplôme Diplôme d'ingénieur

Vos modalités d'acquisition :

A three-part, guided, cultural awareness journal due by lunchtime on the fourth day: Students will be given specific tasks to carry out on Days 1, 2, and 3 (going to a museum in Paris, interviewing a French person, and writing about one aspect of French culture that they didn’t expect to encounter). Students will be given specific questions to foster self-reflection. They will be evaluated on the quantity and quality of their analysis.

L'UE est acquise si Note finale >= 10
  • Crédits ECTS acquis : 3 ECTS
  • Crédit d'UE électives acquis : 3

Programme détaillé

Day 1: Breaking the ice; verbal and non-verbal communication; an introduction to Tuckman’s stages of group development; artistic awareness in a cultural context.

Day 2: A brief background of popular and modern models of intercultural communication: Hall’s Iceberg (1976), Bennett and Stillings’ Describe, Interpret, and Evaluate Model (1977); Chia Suan Chong’s ADAPT Model (2018); Top 10 Skills for Intercultural Communication to Cultivate; and sharing cultural artifacts.

Day 3: Communication Styles and The DISC Model; influencing and persuading- debating to get out of your comfort zone.

Day 4: The Marshmallow Challenge; the notion of losing face; the conflict management principles of Bell (2002) and Hart (2009); an interactive role-play.

Day 5: Teamwork: designing and presenting intercultural sketches.

Mots clés

Intercultural communication; Conflict management; Interpersonal skills;

Méthodes pédagogiques

Daily attendance and active participation is obligatory.
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